Terms & Conditions

Introduction

Welcome to ArtCultureFestival (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website located at https://artculturefestival.in/collection and all related services.

Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms. If you disagree, please refrain from using our services.

Eligibility

You must be at least 18 years old to use our services. By using our website, you represent that you meet this requirement.

Handcrafted Nature of Products

Unique Handcrafted Items

Our products are meticulously handcrafted and hand-painted by skilled artisans. Each piece is unique and one-of-a-kind, reflecting the artistry and tradition behind our creations.

Variations & Imperfections

Due to the handmade nature of our products, slight variations in color, texture, size, and finish may occur. These are not defects but rather characteristics that add to the uniqueness and charm of each item.

Custom-Made Limitations

All our products are custom-made to order. For bulk or multiple orders, please contact us in advance as production timelines may vary based on complexity and quantity.

Understanding Handcrafted Items

We encourage customers to appreciate the craftsmanship and individuality of handcrafted items, which may differ slightly from product images due to their unique nature.

Orders & Purchases

Order Acceptance

All orders are subject to product availability and artisan capacity. We reserve the right to refuse or cancel any order for any reason, including:

• Errors in product description or pricing
• Suspected fraudulent activity
• Violation of our policies
• Insufficient artisan capacity
• Limitations on custom orders

Pricing Information

All prices are in INR (Indian Rupees) and subject to change without notice. We are not responsible for typographical errors. For custom orders, final pricing may vary based on materials, complexity, and artisan time.

Handcrafted Production Time

Most handcrafted items require 5-10 business days for creation before shipping. During peak seasons or for complex designs, processing may take up to 14 business days. We’ll provide specific timelines for custom orders.

Payment Methods

Accepted Payment Methods

• Visa
• Rupay
• Mastercard
• American Express
• Discover
• UPI
• COD (Cash on Delivery)
• Net Banking

Secure Payments

All payments are processed through PCI-compliant gateways. We never store your full payment details on our servers.

Currency conversion fees may apply for international orders.

Cancellation Policy

Important Notice

Due to the custom, handcrafted nature of our products, cancellation policies are strict. Once artisans begin work on your order, materials and time have been dedicated specifically to your creation.

Before Artisan Assignment

Orders may be cancelled without penalty if requested before an artisan is assigned (typically within 12-24 hours of order placement). Contact us immediately at support@artculturefestival.in.

After Artisan Assignment

Once an artisan begins work on your order (usually within 24-48 hours), a 40% cancellation fee applies to cover materials and dedicated artisan time.

During Production

After significant progress has been made (typically 3+ days), orders cannot be cancelled as the artwork is nearly complete and personalized to your specifications.

After Shipping

Orders cannot be cancelled after shipping. You may return the item per our Return Policy upon receipt if it meets return criteria.

Custom & Personalized Orders

Custom or personalized items cannot be cancelled once production begins due to their unique, made-to-order nature.

Refund & Return Policy

Special Considerations for Handcrafted Items

Due to the unique nature of handcrafted products, returns are only accepted for significant defects or damage during shipping. Minor variations inherent to handmade items are not considered defects.

Return Process

1. Contact us for return authorization within specified timeframe
2. Provide photos/documentation of issue
3. Ship items to provided address with tracking
4. Allow 10-14 business days for evaluation and processing

Refund Methods

Refunds are issued to the original payment method. Processing times vary by financial institution.

International orders may have additional processing time.

Shipping Policy

Domestic Shipping

• Standard: 5-7 business days
• Expedited: 3-5 business days
• Express: 2-3 business days

Free standard shipping on orders over ₹999.

International Shipping

• Standard: 10-21 business days
• Express: 5-10 business days

Customers responsible for customs/duties

Handcrafted Processing Time

Most handcrafted items require 5-10 business days for creation before shipping. During peak seasons (October-January) or for complex custom designs, processing may take up to 14 business days. We provide production updates for custom orders.

Special Packaging

Our handcrafted items are carefully packaged with protective materials to ensure safe delivery. Please inspect packages upon receipt and report any damage immediately.

Intellectual Property

All content on this website, including artistic designs, text, graphics, logos, and product images, is the property of ArtCultureFestival and protected by copyright laws.

Prohibited Use

You may not reproduce, distribute, or create derivative works from our artistic content without express written permission. Our designs represent the unique work of our artisans.

Limitation of Liability

ArtCultureFestival shall not be liable for any indirect, incidental, or consequential damages resulting from:

• Use or inability to use our products
• Unauthorized access to your data
• Errors or omissions in content
• Delays in delivery beyond our control
• Minor variations inherent in handcrafted items

Maximum Liability

Our maximum liability for any claim related to our services is limited to the amount you paid for the product(s) in question.

General Provisions

Governing Law

These Terms shall be governed by the laws of India, without regard to conflict of law principles.

Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in the appropriate jurisdiction.

Changes to Terms

We may modify these Terms at any time. Continued use after changes constitutes acceptance. Material changes will be notified via email or through a notice on our website.